Privacy Policy
At Oud Muscat , we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://oud-muscat.com/en/login].
Information Collection and Use
We may collect personal information, such as your name, email address, phone number, and shipping address, when you voluntarily provide it to us through account registration, order placement, or contact forms. This information is used solely for processing your orders, responding to your inquiries, and enhancing your shopping experience.
Log Files
Like many websites, we use log files to collect certain information automatically. This may include your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps. This data is used to analyze trends, administer the site, and gather demographic information.
Cookies
Our website uses cookies to store information about visitors' preferences and to record user-specific information on pages accessed or visited. This helps us customize our web page content based on visitors' browser types or other information.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Privacy Policy Updates
We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Your continued use of the website after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at 97199956
Refund Policy
At Oud Muscat , we strive to ensure your complete satisfaction with our products. If you are not satisfied with your purchase, you may return or exchange the product under the following conditions:
Return and Exchange Period
● Products can be returned within 3 days of purchase.
Conditions for Return and Exchange
● The product must be in its original condition and unopened.
● The product must be in its original packaging with all accessories and labels.
● A purchase receipt or proof of payment must be provided.
Non-Returnable or Non-Exchangeable Products
● Products that have been opened or used.
● Customized or personalized items.
● Gift cards and similar items are non-refundable.
Return and Exchange Procedures
● Contact our customer service team at 97848833 to initiate the return or exchange process.
● Provide the original invoice or order number and photos of the product.
● Keep the product in its original condition until the return or exchange is processed.
Refund
● The refund will be made using the original payment method.
● The refund process may take from 14 business days
